AI agent or chatbot: what is the difference?

A chatbot answers

A classic chatbot waits for a question and replies with text. It is useful for FAQs, but the work still has to be done by someone: updating the CRM, booking the meeting, sending the quote.

An agent acts

An AI agent is connected to your tools. When a request comes in, it can:

• read the context (email, CRM record, calendar);
• decide what to do next;
• act: reply, create the record, book the slot, prepare the document.

You stay in control

Autonomy does not mean losing control. At K.D.C.E, you choose which actions run on their own and which wait for your approval: sending a quote, taking a payment, publishing a post.

Where to start

Pick one repetitive task that costs your team time every day. That is usually the best first agent.